Frequently Asked Questions
Have a question about booking, airport service, or managing a corporate account? Find answers below. For additional support, call us at 973-929-5466.
Corporate & Business
Do you offer corporate accounts?
Yes. We work with corporate travel coordinators, executive assistants, and procurement teams to set up centralized accounts for recurring travel. To open an account, contact us at sales@mylimo.com or set up your corporate account online.
Can executive assistants book for multiple travelers?
Yes. A single executive assistant can manage reservations for multiple travelers within the same corporate account. Advanced permissions and traveler profiles can be configured upon request.
How do I link my profile to my company's corporate account?
Register using your corporate email address. If your company has an active agreement with My Limo, your account will associate automatically. Contact our support team if you need assistance linking an existing profile.
Do you integrate with corporate travel platforms?
Yes. We integrate with many corporate travel management systems and managed travel tools. If your organization uses a travel management company (TMC) or a specific booking platform, contact us to confirm compatibility.
Do you offer travel agency commissions?
Yes. We welcome agency and TMC partnerships. Contact our team directly to discuss program details.
Airport Transporation
Which airports do you service?
We provide professional ground transportation to and from all major regional airports, including Newark Liberty International (EWR), JFK, LaGuardia (LGA), Philadelphia International (PHL), Teterboro (TEB), Morristown Municipal (MMU), and Westchester County (HPN). We also coordinate worldwide transportation through our trusted affiliate network.
Do you track flights?
Yes, for arrivals. Our dispatch team monitors incoming flights in real time and adjusts chauffeur arrival times accordingly. Departure flights are not tracked — please schedule outbound pickups with adequate buffer time.
What happens if my flight is delayed?
Our team monitors your arrival in real time. If your flight is delayed, your chauffeur's schedule is adjusted automatically — you do not need to call ahead.
Where will I meet my chauffeur?
For airport arrivals, pickups are typically curbside. Inside baggage claim meets can be arranged upon request. You will receive an "On Location" notification via text and/or email that includes your chauffeur's name, vehicle, and contact information.
How long will the chauffeur wait?
We will not depart without confirmation from you. If we are unable to reach you or your designated contact for more than one hour after your flight lands, the trip may be released. Contact dispatch if you encounter any delays.
Is airport service available 24/7?
Yes. We operate 24 hours a day, 365 days a year.
Booking & Reservations
How do I book transportation?
Reservations can be made online through our secure booking portal, by email at reservations@mylimo.com, by phone at 973-929-5466, through the website chatbot, or through our mobile app. We recommend booking in advance to ensure vehicle availability, especially for airport transfers and group travel.
How far in advance should I book?
Standard transfers: 24–48 hours in advance
Large groups and peak dates: as early as possible
Last-minute requests are accommodated subject to availability.
What is included in the quoted price?
Our pricing is transparent. A standard quote includes vehicle and chauffeur service, fuel surcharge (STC), tolls (subject to post-trip adjustment), and airport access fees. Any additional services — wait time, extra stops, car seats, and similar — are disclosed prior to confirmation.
Are gratuities included?
No. Gratuity is not included unless specifically noted.
Are there hidden fees?
No. We do not add surprise or undisclosed fees to your reservation.
Service Policies
What is your cancellation policy?
Cancellation windows vary by vehicle type:
- Sedans & SUVs: 2 hours before scheduled pickup
- Vans: 4 hours before scheduled pickup
- Stretch limousines: 24 hours before scheduled pickup
- Luxury sprinters: 24 hours before scheduled pickup
- Mini-buses: 24 hours before scheduled pickup
- Motor coaches: 48 hours before scheduled pickup
Large group and event policies may vary. Contact us for details specific to your reservation.
What is the STC charge?
STC stands for Service and Transportation Cost. It reflects current fuel costs and may fluctuate based on fuel pricing at the time of service.
Is there a holiday surcharge?
Yes. A holiday surcharge applies on New Year's Day, Memorial Day, July 4th, and Christmas Day.
Can I extend my trip?
Yes. Notify your chauffeur or dispatch as soon as possible. Extensions are subject to availability and billed at the applicable hourly rate.
Do you provide car seats?
Yes, car seats are available upon request. A service fee applies. Please note this when booking.
What is your pet policy?
Small pets are permitted in approved crates with prior notice. Please inform us when booking if you are traveling with a pet.
Are stepstools available?
No. Due to insurance requirements, we do not provide stepstools. Clients are welcome to bring their own.
Fleet Information
What vehicles are available?
Our fleet includes luxury sedans, premium SUVs, executive transit vans, luxury sprinter vans, stretch limousines, mini-buses (25, 27, and 43 passenger), and full-size motor coaches up to 56 passengers.
What's the difference between car service and chauffeur service?
Car service is point-to-point transportation from origin to destination. Chauffeur service is a fully managed travel experience with professionally trained chauffeurs, premium vehicles, and elevated service standards throughout the trip.
Online Portal & Mobile App
How do I create an online profile?
Register directly through our booking portal. If you have booked with us before, use the "Forgot Password" option to recover your account.
Can I use both the website and mobile app?
Yes. Use the same email address on both platforms and your reservations will sync automatically.
Why aren't my reservations showing?
This typically means the trip was booked under a different email address. Contact our support team and we will link your profile to the correct reservation.
Why is no rate appearing online?
Certain routes require manual review due to logistics or vehicle capacity. Submit your request and our team will confirm pricing promptly.
Can I save frequent addresses?
Yes. You can store addresses such as home, office, or custom locations within your profile settings for faster booking
Billing & Charges
Why do I see multiple charges on my statement?
A temporary pre-authorization hold is placed on your payment method before service. The final charge is processed after trip completion and replaces the authorization. Holds release automatically within a few business days.
Group & Event Transportation
Can you handle large-scale group transportation?
Yes. We coordinate group transportation for corporate events, conferences, conventions, sporting events, and private celebrations of all sizes. Our motor coach fleet accommodates groups of up to 56 passengers.
Do you provide wedding transportation?
Yes. We offer wedding day transportation for bridal parties, guest shuttles, and hotel transfers. Contact us at weddings@mylimo.com for a custom quote based on your date, itinerary, and vehicle needs.
Service Excellence
Are your chauffeurs professionally trained?
Yes. All chauffeurs complete a thorough onboarding process and ongoing training that covers defensive driving, customer service and professional conduct, safety protocols, and operational standards.
Are your vehicles monitored?
Yes. Our fleet is equipped with advanced GPS tracking, telematics systems, and AI-powered safety monitoring to ensure accountability and passenger safety on every trip.
What areas do you serve?
Our primary service area covers all of New Jersey and the New York City metro area, with a focus on the NJ corporate corridor — including Morristown, Parsippany, Newark, Jersey City, and Mount Olive. We also serve Pennsylvania, Connecticut, and long-distance Northeast travel. Worldwide service is available through our trusted affiliate network.
Still Have Questions?
Our team is available 24 hours a day, 365 days a year.
- Call: 973-929-5466
- Toll-free: 800-624-6112
- Email: reservations@mylimo.com
Book online or
reach our team directly to get started.
Experience the My Limousine Service Difference
Ready to simplify your Miami corporate transportation and elevate your traveling experience? Contact us today to get started.
